Coaching
New coaching session
Practice a realistic customer conversation with an AI-simulated customer or prospect.
Choose a scenario
Generate a realistic situation or use a de-identified example conversation.
The customer opens the call. You can interrupt naturally.
Available when a custom situation is selected.
Only safe summaries are shown. Source transcripts and prepared caller details remain hidden.
Loading example conversations…
Loading the original transcript…
The selected customer line will be spoken first. You replace the original agent from that point.
Choose a source conversation to load its transcript.
Prepare and run the call
The customer actor and private recording are prepared before you join.
Choose a preset or custom request to prepare a role-play.
- 1Scenario
- 2Actor
- 3Ready
- 4Live
- 5Saved
Live transcript
Spoken turns appear here while the practice call is active.
The transcript will begin when the call starts.
◇ This prototype uses de-identified source material and keeps hidden scenario details out of the browser.